FCA to strengthen protection of access to banking services

FCA to strengthen protection of access to banking services | FCA

The FCA is also consulting on requirements for more detailed analysis on how firms assess the impact on customers when they plan to close a branch, remove or convert an ATM or reduce the services they provide.  

The FCA has warned that some banks and building societies are not currently doing enough to properly understand the impact of these changes and to keep their customers informed. Extending communications to other groups such as local charities and councils to understand the wider impact from changes to services, is also included in the proposals.