Our Mission
We believe that all businesses often need to make difficult decisions when ensuring the customer is at the heart of everything they do. We excel in guiding businesses to make those decisions.
Our team has a unique blend of regulatory knowledge combined with operational experience ensuring that principles are balanced with pragmatism.
We strive to set the bar high for our clients. But more importantly, we aim to live by those principles ourselves.
The credible outsource provider.
Get in touch
We at SYGNIA know that finding the right resourcing partner for your business is a choice not to be taken lightly. That’s why we value the process of understanding your needs, the scope of your goals, and your budget.
UK@sygnia-group.com (U.K)
AU@sygnia-group.com (Australia)
Our achievements
SYGNIA is a strategic and dynamic organisation with a strong track record in empowering people to deliver exceptional results.
The SYGNIA Senior Leadership Team has provided significant leadership on a variety of high profile regulatory projects within Financial Services and has delivered outstanding service, with leading Consultancy Firms (both start ups and established 'Big 4' practices), large National Banks (including Retail, Commercial and Private Banking), General Insurance Companies and the Financial Ombudsman Service.
SYGNIA has an extensive knowledge of FCA and regulatory principles, empowering transformative projects to deliver greater fairness and consistency of outcomes. SYGNIA is extremely proud to have delivered industry leading Outcome Testing, Root Cause Analysis (RCA), Policy and Quality Management programmes across the U.K. This has enabled genuinely innovative thought leadership and trusted advisor status within extremely large scale remediation projects (+8000 resource) over multiple UK (and off shore) operations.
SYGNIA has a proven track record in preparing Risk functions for interaction with the FCA and the Financial Ombudsman Service, mitigating and managing risks when and where appropriate.
SYGNIA has consultative expertise across a number of industry sectors such as Financial Services, FinTech and Technology with specialist SME knowledge across different business units including (but not limited to) Remediation based Complaint Handling, BAU Complaint Handling, Credit Operations, General Insurance, Retail Banking and Commercial Banking.
SYGNIA is a trusted partner in outsourced Risk Consultancy projects; both in terms of Project Delivery but also within an Advisory capacity.
Our success stories
Partnered with a ‘Big 4’ Management Consultancy to source and supply technical quality resource for several large financial advice remediation projects in Australia
A preferred supplier for a leading ‘not for profit’ organisation (set up by the Competition and Markets Authority on behalf of the UK Government)
Assisted a global insurance and re-insurance company build its specialist claims handling department in the U.K
Designed, implemented and managed the largest regulatory Outcome Testing project in the U.K
Managed large scale remediation projects to deliver results against business SLAs, KPI and objectives
Designed innovative risk functions aligned with FCA standards
Continuous development and enhancement of MI data feeds and operational processes reflecting changing business needs and FCA regulations
Redefined metrics of success to ensure that businesses reward the right behaviours
Developed agile communication strategies during critical business change
Worked alongside the Financial Ombudsman Service to develop technical approaches to regulatory issues and reduce backlogs through provision of a technically proficient workforce
Design and implementation of MI dashboards to summarise performance, highlighting key risk areas and driving meaningful insight into Senior Management
Developed longstanding and trusted advisory relationships within Financial Services