CONSULTANCY

Consultancy is required when a knowledge gap is preventing your business from moving forward.

It's no surprise that in the heavily complex world of Financial Services that gaps in knowledge appear often. We specialise in finding the right people who not only possess the intellectual property that will make a real difference to your business but have a collaborative style to help land the message.

We ensure that your product offering and service capability are attractive whilst also ensuring the highest possible standards in the customer journey demonstrating fair outcomes. 

We are proud of the culture that we create. Community is key and is closely linked to customer loyalty. We create a culture that goes beyond the outdated thinking of ticking boxes to evidence compliance. It has to be real. We will empower your people and benefit your business. We like to talk about real issues and perform meaningful activity that goes beyond the traditional methods of consultancy.

Telling you what you already know in a 300 page presentation? We don't do that.

OUTCOME TESTING

A business must demonstrate an ability to achieve fair customer outcomes. It is a critical measure when looking to deliver a fair and sustainable business. The impact of not doing so can create difficult and challenging problems which will prevent a business from pro-actively moving forward.

Poor or unfair customer outcomes that go undetected become timebombs of increased complaint volumes, unwanted attention from the regulator, negative publicity and often results in very costly remediation.

Outcome Testing is a crucial way to measure the outcomes customers receive to ensure that they are fair.

It is often very difficult to predict the impact of processes and policy when they are designed against all customer circumstances. Outcome Testing is the only way to establish whether your processes and policies are working as they are intended.

GDPR and DATA Protection

GDPR has transformed how personal data is collected, shared and used globally. To ensure GDPR compliance, organisations will need to make changes to policies, processes and contracts, as well as in technical and organisational measures. In some instances, those changes could be complex and significant.

SYGNIA can help your organisation with a variety of best-practice solutions, from evaluating your GDPR compliance position and developing a remediation roadmap, through to implementing a best-fit data compliance framework. Whatever the size of your business, we can provide GDPR SMEs to fit your particular business need.

COMPLAINTS

We believe that a complaint handling operation should be built to the highest possible moral and ethical standards. It is not about removing the 'problem' as quickly as possible.

How many times has productivity been the only valued measure of success? Those complaints will keep coming back.

We like to understand the specific complaints regulation and product knowledge, help to improve your complaint handling approach and weed out those technical bottlenecks that prevent the right knowledge being given to those that really need it.

SYGNIA can work with your business to help with the design of your operation, not just the delivery of your complaint handling. The design of your policy and the structure of your operation will be critical in ensuring that fair outcomes can be achieved.

Each business is different. Your business is different. We ensure that our complaint handling projects set the right tone and we guard against complacency. Service delivery through Outsourcing is critically important.

CONDUCT RISK STRATEGY

With conduct risk high on the regulatory agenda, organisations must ensure that they are strategically aligned to achieving good customer outcomes.

Spanning your business strategy, risk profile and appetite, governance and organisational design, people and reward, culture and behaviour, conduct strategy is complex. There must be a long term view that supports sustainable practices, people must be trained and motivated to consistently achieve good outcomes and policies and processes must be carefully calibrated.

Many firms are reviewing how their current frameworks can achieve good outcomes as well as enabling profitable business.

With the cost of compliance continuing to rise, SYGNIA aim to reduce your operational costs and promote initiatives that in the long term will save you from costly remediation, complaint handling and reputational damage. Taking that long term view will be crucial to your business going forward.

DATA analytics and automation

Data is fundamental to every business and especially to those responsible for making critical decisions. Business led data analytics allows organisations to tackle complex challenges and make informed decisions on what it needs to prioritise.

Innovative data analytics, which has been automated in such a way to drive an objective narrative, will add real value in providing leadership with real time insight.

The right data analytics capability will ensure that data is working for you and not the other way around.

RECRUITMENT

Whether it's a discussion on permanently retaining a SYGNIA associate or whether you would like us to find a permanent resource from outset, our network can deliver. 

We are able to resource against a wide range of technical roles by drawing on our pool of skilled candidates. 

We deliver high service performance through a combination of market insight, technical excellence and longstanding business relationship, providing talent solutions that will transform your business. 

Our success stems from building strong relationships as trusted partners. We’ll embed within your organisation to truly understand your culture and needs. 

Our dedicated and honest approach ensures that you get total assurance over all performance metrics as well as the due care and consideration from our management team. 

With us on board, you will benefit from first-class recruitment solutions, sector innovation, technical excellence and reliability of delivery every time. 

fos ADvisory strategy

The ability of an organisation to understand Financial Ombudsman Service (FOS) casework is critical in demonstrating robust governance around whether the internal complaint handling policy is delivering fair outcomes for customers.

Understanding why customers are taking complaints to the Financial Ombudsman Service is essential for a business to improve its ability deliver outcomes that are “right first time”.

SYGNIA has accumulated first hand experience of how the Ombudsman operates and we have experience in helping businesses structure their operations to capture the relevant detail from FOS, and then manage the “stock” of cases with the Ombudsman Service.

We help businesses understand trends in policy misalignment to improve harmony with the Financial Ombudsman Service and improve consistency with the customer experience as a whole. With the right help, it might be far easier than you think.

TECHNOLOGY

As a specialist in Technology recruitment, we can quickly find you highly skilled Technology professionals who are the best fit for your project or permanent hiring needs.

Using skills testing combined with the knowledge of our dedicated specialist technology recruitment consultants, we can match the right technology professional with the right role.

We possess a wealth of expertise covering emerging technology recruitment services within RPA (Robotic Process Automation), IoT (Internet of Things), AI (Artificial Intelligence), Data Science/Machine Learning and Blockchain.