FG21/1 Guidance for firms on the fair treatment of vulnerable customers

The latest FCA Guidance highlights the actions firms should take to understand the needs of vulnerable customers to make sure they are treated fairly.

Protecting vulnerable consumers is a key focus for the FCA and is more important than ever due to the impact of coronavirus (Covid-19). The Guidance aims to help firms ensure that they are treating vulnerable customers fairly, and includes examples of how to put this Guidance into practice.

Please find a short summary of the Guidance below:

FG21/1: Guidance for firms on the fair treatment of vulnerable customers (fca.org.uk)